FAQs

How do I change my password?

To change your password, log in to your portal.  Just below the banners, next to Resident Logout  you will see your display name.  Please click that which will take you to Your Information page.  Then click below on Change Password.  Your new password:  Can be a mixture of letters, numbers, and punctuation.  Must be at least 6 characters.  Is case sensitive, passwords must be entered exactly, so if you use capital letters in creating your new password you must use them whenever you use the new password to log in (e.g. "miami115" vs "MIAMI115").  We recommend you don't use common words or names that could easily be guessed by someone else.

What if I forget my password?

If you forget your password, click on Forgot Username/Password next to login button.  Enter your username and click on Send Password.  Your password will be sent to the email you registered with.

Can I change my username?

No, once you are assigned a username and your account is active your username cannot be changed.

What if I forget my username?

If you forget your username you can click the Retrieve Username button on home screen.